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Not able to generate WP trace files from administration perspective

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Article ID: 223071

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Updated On:

Products

CA Automic Workload Automation - Automation Engine CA Automic One Automation

Issue/Introduction

When turning on tracing on the WPs (such as TCP/IP=2 and DB=3 traces), trace files are not generated.

CP traces will generate as expected

Steps to reproduce:

  1. Log into the AWI
  2. Go to the Administration perspective and then to Automation Engine Management
  3. Right-click a single WP and choose "Advanced Options"
  4. Update trace flags (for example to TCP/IP=2 and Database=3) and click Apply

Expected behavior:
Trace files begin to get generated

Actual behavior:
Trace files are not generated.  WP logs show:

20210901/205344.836 - U00011821 User 'AUTOMIC/AUTOMIC' changed 'TRACE_FLAGS' for 'AUT1236#WP005' from '0000000000000000' to '2300000000000000'.
20210901/205344.836 - U00003449 Output to the TRACE file is finished.
20210901/205344.851 - U00003100 Memory TRACE was opened with the switches '2300000000000000'.
20210901/205344.851 - U00003380 Server 'AUT1236#WP005' version '12.3.6+build.1623916971068' (Runtime '12/05:01:43', Log# '1', Trc# '0').

Environment

Release : 12.3

Component : Automation Engine

Resolution

This happens when not un-checking the Memory Trace checkbox in the upper right.  Use the following steps to write traces to file:

  1. Log into the AWI
  2. Go to the Administration perspective and then to Automation Engine Management
  3. Right-click a single WP and choose "Advanced Options"
  4. Update trace flags (for example to TCP/IP=2 and Database=3)
  5. Uncheck "Memory trace" in the upper right
  6. Click Apply

Trace files will now be generated and log files will show the following:

20210901/205654.519 - U00011821 User 'AUTOMIC/AUTOMIC' changed 'TRACE_TYPE' for 'AUT1236#WP005' from 'MEMORY' to 'FILE'.
20210901/205654.519 - U00003449 Output to the TRACE file is finished.
20210901/205654.535 - U00003450 The TRACE file was opened with the switches '2300000000000000'.
20210901/205654.535 - U00003380 Server 'AUT1236#WP005' version '12.3.6+build.1623916971068' (Runtime '12/05:04:53', Log# '1', Trc# '1').

Additional Information

More information on Traces set in the AWI can be found here: https://docs.automic.com/documentation/webhelp/english/ALL/components/DOCU/12.3/Automic%20Automation%20Guides/help.htm#AWA/AdministrationPerspective/AG_processes_and_usage.htm#link28

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