Error connecting Jasper Server from Jasper Studio (Error 401)

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Article ID: 223067

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

When try to connect Jasper Studio to Jasper server, encounter error 401. This happens to jasperadmin user, and the password is right as the same username/password can login jasper web UI and proper roles are assigned to jasperadmin id.

 

 

Environment

Release : 17.3

Component : SDM - Reporting/BOXI/JasperSoft

Resolution

Follow these steps

--login to Jasper web UI as "superuser". The default password is "superuser"

--change the password for user "jasperadmin" to "abcd" and save

--now use the new password on Jasper Studio and confirm it works

--login Jasper web UI again as superuser and change jasperadmin's password back to what ever it was before

--confiirm jasperadmin can connect from Jasper Studio using the original password