Unrecognized children errorr seen in DMService.log

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Article ID: 223053

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Updated On:

Products

CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

Unrecognized children error seen in DMService.log

Example:

ERROR | pool-1-thread-1          | YYYY-MM-DD HH:MM:SS,### | com.ca.im.portal.dm.productsync.GlobalSync
      | Data source # is reporting # unrecognized children (type interface)

Environment

Release : 20.2

Component : CA Performance Center

Resolution

You may see these in the normal course of operations. It's really more of a warning than an error, and it generally resolves itself as further syncs occur.

For example, if the interfaces come across in a sync before the parent device. One the parent comes across the parent/child relationship can be resolved.

If it is persistent or there is a related issue seen these can be investigated further.