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Creation of AAI Vision and Insight takes times to load

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Article ID: 223052

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Updated On:

Products

Automic Automation Intelligence

Issue/Introduction

When creating a report from Vision and Insight, it takes time to load and sometimes it takes 10-15 minutes load.

Cause

The error message below is present in the log.

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25-Jun-2021 10:48:39.588 WARNING [Timer-1] java.util.prefs.FileSystemPreferences.checkLockFile0ErrorCode Could not lock User prefs. Unix error code 2. 25-Jun-2021 10:48:39.588 WARNING [Timer-1] java.util.prefs.FileSystemPreferences.syncWorld Couldn't flush user prefs: java.util.prefs.BackingStoreException: Couldn't get file lock.

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This could be related to permission issue as explained in the links below.

Long response time of JasperReports Server on Tomcat after a period of no activity:

https://community.jaspersoft.com/wiki/long-response-time-jasperreports-server-tomcat-after-period-no-activity

Environment

Release : 6.x

Component : AUTOMIC AUTOMATION INTELLIGENCE 

Resolution

Possible troubleshooting steps/solution:

https://www.ibm.com/support/pages/starting-websphere-application-server-gives-warning-message-could-not-lock-user-prefs