VnmShd not starting automatically after upgrade to 21.2.1

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Article ID: 223018

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Updated On:

Products

CA Spectrum

Issue/Introduction

After a Spectrum upgrade from 10.4.1 to 21.2.1 on Red Hat 7.8 when you try to launch the CLI command (./connect) you may receive the following error:

connect: unable to get CLI daemon processd ticket

32 bit and the 64 bit version of the libnss_myhostname.so.2 package are already installed (see article https://knowledge.broadcom.com/external/article/47247/ca-spectrum-cli-connect-fails-to-connect.html)

In the processd_log you can see the following error:


Client Name: cli
User Name  : specadmin( -1 )
Host       : host_name( fe80::250:56ff:feb1:82fc )
Authorized : Failed host/user security

Environment

Release : 21.2

Component :

Resolution

The hostname command returned the FQDN while in the $SPECROOT/.hostrc it was without FQDN (short hostname).

Added the FQDN names in .hostrc file. The VnmShd daemon starts fine even if the process_log is still showing the IPV6 address but the session is success and the ./connect is working fine.