WCC views not updating and unable to close alerts from dashboard

Products

• Autosys Workload Automation

Issue/Introduction

WCC views are not refreshing and unable to close the alerts from the console. 

 

 

Environment

Release : 11.4.x and 12.x

Component : Workload Control Center

Resolution

Clear the server cache by issuing the following command:

Unix

------

./wcc_monitor.sh -u <wcc user> -p <wcc user password> -d <AutoSys Server defined in WCC>

 

Windows

-------------

./wcc_monitor -u <wcc user> -p <wcc user password> -d <AutoSys Server defined in WCC>

------------------------------------

After doing the above, bounce the Application Server and Scheduler processes