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WCC views not updating and unable to close alerts from dashboard
Article ID: 222989
Updated On:
Products
CA Workload Automation AE
Issue/Introduction
Hi Team,
In our production environment none of the WCC views are refreshing. Also, we are unable to close the alerts from the console. Kindly assist us asap as this is production environment and we are unable to monitor jobs.
Environment
Release : 11.4.x and 12.x
Component : Workload Control Center
Resolution
Clear the server cache by issuing the following command:
Unix
------
./wcc_monitor.sh -u <wcc user> -p <wcc user password> -d <AutoSys Server defined in WCC>
Windows
-------------
./wcc_monitor -u <wcc user> -p <wcc user password> -d <AutoSys Server defined in WCC>
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After doing the above, bounce the Application Server and Scheduler processes
Feedback
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