WCC views not updating and unable to close alerts from dashboard

Products

• CA Workload Automation AE

Issue/Introduction

Hi Team,

In our production environment none of the WCC views are refreshing. Also, we are unable to close the alerts from the console. Kindly assist us asap as this is production environment and we are unable to monitor jobs.

 

 

Environment

Release : 11.4.x and 12.x

Component : Workload Control Center

Resolution

Clear the server cache by issuing the following command:

Unix

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./wcc_monitor.sh -u <wcc user> -p <wcc user password> -d <AutoSys Server defined in WCC>

 

Windows

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./wcc_monitor -u <wcc user> -p <wcc user password> -d <AutoSys Server defined in WCC>

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After doing the above, bounce the Application Server and Scheduler processes