The failure was caused by the publish service not being able to send back an acknowledgment to the engine service. This is by design as we need to make sure that jobs do not get stuck in a running state.
The reason why the publish engine was not able to reply was that the LDAP user that configured the LDAP authentication has the password changed
org.springframework.http.ResponseEntity<?> com.ca.tdm.common.exception.handler.GlobalExceptionConvertor.handleAllOtherErrors(java.lang.Exception) throws java.io.IOException
javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C09044E, comment: AcceptSecurityContext error, data 52e, v2580 ]
In the meantime, the publish service started the job and completed it when the status was successfully returned
The client will need to correct their environment to resolve this issue.