TDM portal request error

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Article ID: 222976

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Updated On:

Products

CA Test Data Manager (Data Finder / Grid Tools)

Issue/Introduction

 

After running a job from the self-service catalog, the JOB automatically enters a request with a failed status.
after refreshing the page the job reports that it was completed successfully.
Apparently not showing by status running, showing hi status successfully.

Cause

 

The request was using windows authentication with an LDAP user that password had expired.

Environment

 

TDM 4.9.1

Component : Test data manager Web Portal

Resolution

 
 

The failure was caused by the publish service not being able to send back an acknowledgment to the engine service. This is by design as we need to make sure that jobs do not get stuck in a running state.

The reason why the publish engine was not able to reply was that the LDAP user that configured the LDAP authentication  has the password changed 

+++++++++++++++++++++++

org.springframework.http.ResponseEntity<?> com.ca.tdm.common.exception.handler.GlobalExceptionConvertor.handleAllOtherErrors(java.lang.Exception) throws java.io.IOException
javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C09044E, comment: AcceptSecurityContext error, data 52e, v2580 ]
+++++++++++++++++++++++

In the meantime, the publish service started the job and completed it when the status was successfully returned 

The client will need to correct their environment to resolve this issue.

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