After upgrade to 21.2.1, the admin user has to login every few minutes.

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Article ID: 222962

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Updated On:

Products

CA Performance Management - Usage and Administration

Issue/Introduction

After upgrading to 21.2.1, we are seeing that the admin user is constantly being prompted to login after switching views.

 

Cause

In this environment, multiple users are logging in as the admin user.

 

In 20.2.8, we added a security feature to SsoConfig.

By default, a user is only allowed one login at a time.

 

Environment

Release : 21.2

Component : CA Performance Center

Resolution

You can change this to allow multiple logins, but it is recommended that rather than have multiple people logging in as the admin user, give each user their own account and give them admin role rights.

To change this feature to allow multiple logins:

Launch SsoConfig, and under the performance center options, change the option to enabled:

Users may have multiple concurrent sessions: Enabled

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/performance-management/21-2/securing/update-performance-center-website-settings/configure-web-browser-session-settings-using-ssoconfig.html