How to remove "Report an issue" link under My resources in Service Point
Article ID: 222903
CA Service Management - Service Desk Manager
CA Service Desk Manager
Is it possible to remove the "Report an issue" link from the "My Resources" section?
Release : 17.3
Component : XFLOW INTERFACE FOR SDM
This is not possible OOTB. However, this can be done through customization (out of support scope) with the following steps:
1. Perform a backup and edit xFlow\APPS\Services\incidentmicroservice-17.0.479\public\assets\i18n\es_ES.json
2. Search for "reportIssue" (around line 391)
3. Delete the "Report an issue" text. Do not delete the double-quotes.
4. Save Changes
5. Remove cache from browser > log out and log into Service Point.