How to remove "Report an issue" link under My resources in Service Point
Article ID: 222903
Updated On:
Products
Issue/Introduction
Is it possible to remove the "Report an issue" link from the "My Resources" section of the ServicePoint UI?
Environment
CA Service Desk Manager/Service Point 17.3 and 17.4
Resolution
This is not possible OOTB. However, this can be done through customization by following these steps:
1. Perform a backup of the <xFlow install directory>\APPS\Services\incidentmicroservice-17.0.479\public\assets\i18n folder
2. Locate the JSON file related to the language used for xFlow. For example, if English is used, the file is 'en_US.json'
3. Edit the JSON file with a text editor and search for "reportIssue" (around line 391)
4. Delete the "Report an issue" text. Do not delete the double-quotes.
Example:
5. Save Changes
6. Clear web browser cache, logout of ServicePoint and login again
Results:
Note: Customizations are out of scope for Broadcom Support and the above steps are provided "as is".
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