How to remove "Report an issue" link under My resources in Service Point

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

Is it possible to remove the "Report an issue" link from the "My Resources" section?

 

Environment

Release : 17.3

Component : XFLOW INTERFACE FOR SDM

Resolution

This is not possible OOTB. However, this can be done through customization (out of support scope) with the following steps:

1. Perform a backup and edit xFlow\APPS\Services\incidentmicroservice-17.0.479\public\assets\i18n\es_ES.json

2. Search for "reportIssue" (around line 391)

3. Delete the "Report an issue" text. Do not delete the double-quotes.

Example:

4. Save Changes

5. Remove cache from browser > log out and log into Service Point.

Results: