How to remove "Report an issue" link under My resources in Service Point
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How to remove "Report an issue" link under My resources in Service Point

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Article ID: 222903

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Updated On:

Products

CA Service Management - Service Desk Manager CA Service Desk Manager

Issue/Introduction

Is it possible to remove the "Report an issue" link from the "My Resources" section of the ServicePoint UI?

 

Environment

CA Service Desk Manager/Service Point 17.3 and 17.4

Resolution

This is not possible OOTB. However, this can be done through customization by following these steps:

1. Perform a backup of the <xFlow install directory>\APPS\Services\incidentmicroservice-17.0.479\public\assets\i18n folder

2. Locate the JSON file related to the language used for xFlow. For example, if English is used, the file is 'en_US.json'

3. Edit the JSON file with a text editor and search for "reportIssue" (around line 391)

4. Delete the "Report an issue" text. Do not delete the double-quotes.

Example:

5. Save Changes

6. Clear web browser cache, logout of ServicePoint and login again

Results:

Note: Customizations are out of scope for Broadcom Support and the above steps are provided "as is".