Service Backup and Restore - Recovery Point Update

Products

• Clarity PPM SaaS

Issue/Introduction

We would like to define additional recovery points of 30, 60, and 90 days.  

Environment

Release : SAAS

Resolution

• Broadcom can take backups on demand and store them in 5 customer folders.
• Typically, there is a 30, 60 and 90 day folder as specified by the customer.
• Other than nightly and weekly backups, other backups will be taken on request from the customer via a support case.
• At this time, Broadcom does not have the ability to take 30, 60 and 90 day backups on a rolling interval.

 

Additional Information

Clarity SaaS Service Description documentation on Backups:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/clarity-project-and-portfolio-management-ppm-on-premise/15-9-2/release-information/clarity-ppm-saas-service-description.html#concept.dita_b3b3d7370c650c0fe2f6f139e38290fb2c48a763_DataManagement