ITPAM service did not start with error EjbModule is already installed

Products

• CA Process Automation Base

Issue/Introduction

After applying the patch CP04 on top of 4.3.05, service did not start with below error message:

Error installing to Real: name=vfsfile:/C:/Program%20Files/CA/PAM/server/c2o/ext-deploy/c2oear-snapshot.ear.temp/ state=PreReal mode=Manual requiredState=Real

DEPLOYMENTS IN ERROR:
Deployment "vfsfile:/C:/Program%20Files/CA/PAM/server/c2o/ext-deploy/c2oear-snapshot.ear.temp/" is in error due to the following reason(s): java.lang.IllegalStateException: jboss.j2ee:module="c2oserver-snapshot.jar",service=EjbModule is already installed

Cause

In the process of applying the patch CP04, the folder "c2oear-snapshot.ear" gets renamed to "c2oear-snapshot.ear.temp" and back to its original name at the end of patching automatically. 

In this case the folder didn't get back its original name and caused the issue.

Environment

Release : 4.3.05 CP04

Component : Process Automation

Resolution

Rename the folder "c2oear-snapshot.ear.temp" to "c2oear-snapshot.ear".

Start the service.