DB_SERVICE agent only shows U codes and no text.

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Article ID: 222824

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Updated On:

Products

CA Automic One Automation

Issue/Introduction

The DB service displays the following error message

20210827/215710.756 - ERROR: Helplib (uc.msl) was not found, check INI file configuration.

The rest of the log file only shows U codes and is missing all the message inserts.

20210827/215710.756 - ERROR: Helplib (uc.msl) was not found, check INI file configuration.
20210827/215710.756 - U02000000 ??? DB_SERVICE|12.3.6+build.1623930624839|1623701446
20210827/215710.756 - U02000232 ??? 2021-06-17|13:52:47
20210827/215710.756 - U02000037 ??? C:\Automic\Automation.Platform\ServiceManager\bin\..\..\AutomationEngine\bin\ucsrv.ini
20210827/215710.756 - U02000090 ??? 11.0.9
20210827/215710.756 - U02000375 ??? OpenJDK Runtime Environment
20210827/215710.756 - U02000091 ??? AdoptOpenJDK
20210827/215710.756 - U02000113 ??? C:\Program Files\AdoptOpenJDK\jdk-11.0.9.11-hotspot\bin;C:\Windows\Sun\Java\bin;C:\Windows\system32;C:\Windows;C:\Program Files\AdoptOpenJDK\jdk-11.0.9.11-hotspot\bin;C:\Program Files\Microsoft MPI\Bin\;C:\Program Files (x86)\Common Files\Oracle\Java\javapath;c:\Program Files (x86)\CA\SC\CAWIN\;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;c:\Program Files (x86)\CA\SC\Csam\SockAdapter\bin;c:\Program Files (x86)\CA\DSM\bin;c:\Program Files (x86)\CA\SC\CBB\;c:\PROGRA~2\CA\SC\CAM\bin;C:\Program Files (x86)\Microsoft SQL Server\130\Tools\Binn\;C:\Program Files\Microsoft SQL Server\130\Tools\Binn\;C:\Program Files (x86)\Microsoft SQL Server\130\DTS\Binn\;C:\Program Files\Microsoft SQL Server\130\DTS\Binn\;C:\Program Files\Microsoft SQL Server\Client SDK\ODBC\130\Tools\Binn\;C:\Program Files (x86)\Microsoft SQL Server\150\DTS\Binn\;C:\Program Files\Git\cmd;C:\Program Files\MIT\Kerberos\bin;C:\Program Files\Azure Data Studio\bin;C:\Users\Administrator\AppData\Local\Microsoft\WindowsApps;;.
20210827/215710.771 - U02000192 ??? Windows Server 2016|10.0
20210827/215710.771 - U02000193 ??? amd64
20210827/215710.771 - U02000110 ??? 256

20210827/215710.943 - U02000071 ??? C:\Automic\Automation.Platform\Agents\sql\bin
20210827/215710.943 - U02000066 ??? lvntest000279|10.74.240.35
20210827/215710.943 - U02000066 ??? lvntest000279|fe80:0:0:0:f816:3eff:feec:d35b%3
20210827/215710.943 - U02012038 ??? 
20210827/215711.349 - U02000153 ??? 
20210827/215712.162 - U02000072 ??? AUTOMIC
20210827/215712.162 - U02000011 ??? lvntest000279.bpc.broadcom.net/10.74.240.35:2217
20210827/215712.224 - U02000004 ??? AUTOMIC#CP001
20210827/215712.224 - U02000075 ??? AUTOMIC#CP001|1
20210827/215712.521 - U02000020 ??? DB_SERVICE
20210827/215712.521 - U02000021 ??? DB_SERVICE
20210827/215712.521 - U02000022 ??? 1.0
20210827/215723.896 - U02000017 ??? 60|Jobs
20210827/215723.896 - U02000017 ??? 660|Server
20210827/215723.896 - U02000017 ??? 600|Reconnect
20210827/215723.896 - U02000017 ??? 60|Report
20210827/215723.896 - U07001001 ??? ISO-8859-15

Cause

Configuration.

Environment

Release : 12.3

Component : AUTOMATION ENGINE

Resolution

The file uc.msl is missing in the DB_SERVICE\bin directory. Once added the messages are displayed as usual.

20210827/222122.666 - U02000000 Started program Agent 'DB_SERVICE', version '12.3.6+build.1623930624839', changelist '1623701446'.
20210827/222122.681 - U02000232 Build Date: '2021-06-17', '13:52:47'
20210827/222122.681 - U02000037 Started Agent with INI file 'C:\Automic\Automation.Platform\ServiceManager\bin\..\..\AutomationEngine\bin\ucsrv.ini'.
20210827/222122.681 - U02000090 Java Runtime Environment version: '11.0.9'
20210827/222122.681 - U02000375 Java Runtime Environment name: 'OpenJDK Runtime Environment'
20210827/222122.681 - U02000091 Java Runtime Environment vendor: 'AdoptOpenJDK'
20210827/222122.681 - U02000113 Path for native libraries: 'C:\Program Files\AdoptOpenJDK\jdk-11.0.9.11-hotspot\bin;C:\Windows\Sun\Java\bin;C:\Windows\system32;C:\Windows;C:\Program Files\AdoptOpenJDK\jdk-11.0.9.11-hotspot\bin;C:\Program Files\Microsoft MPI\Bin\;C:\Program Files (x86)\Common Files\Oracle\Java\javapath;c:\Program Files (x86)\CA\SC\CAWIN\;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;c:\Program Files (x86)\CA\SC\Csam\SockAdapter\bin;c:\Program Files (x86)\CA\DSM\bin;c:\Program Files (x86)\CA\SC\CBB\;c:\PROGRA~2\CA\SC\CAM\bin;C:\Program Files (x86)\Microsoft SQL Server\130\Tools\Binn\;C:\Program Files\Microsoft SQL Server\130\Tools\Binn\;C:\Program Files (x86)\Microsoft SQL Server\130\DTS\Binn\;C:\Program Files\Microsoft SQL Server\130\DTS\Binn\;C:\Program Files\Microsoft SQL Server\Client SDK\ODBC\130\Tools\Binn\;C:\Program Files (x86)\Microsoft SQL Server\150\DTS\Binn\;C:\Program Files\Git\cmd;C:\Program Files\MIT\Kerberos\bin;C:\Program Files\Azure Data Studio\bin;C:\Users\Administrator\AppData\Local\Microsoft\WindowsApps;;.'
20210827/222122.697 - U02000192 Operating system: 'Windows Server 2016', version: '10.0'.
20210827/222122.697 - U02000193 JVM Architecture: 'amd64'
20210827/222122.697 - U02000110 Maximum Heap Memory: '256' MB

20210827/222122.869 - U02000071 Current directory: C:\Automic\Automation.Platform\Agents\sql\bin
20210827/222122.869 - U02000066 Host information: Host name='lvntest000279', IP address='10.74.240.35'
20210827/222122.869 - U02000066 Host information: Host name='lvntest000279', IP address='fe80:0:0:0:f816:3eff:feec:d35b%3'
20210827/222122.869 - U02012038 The Agent has been started as Service.
20210827/222123.134 - U02000153 The JVM Option HeapDumpOnOutOfMemoryError is enabled.
20210827/222123.697 - U02000072 Connection to system 'AUTOMIC' initiated.
20210827/222123.712 - U02000011 Connection to Server 'lvntest000279.bpc.broadcom.net/10.74.240.35:2217' initiated.
20210827/222123.728 - U02000004 Connection to Server 'AUTOMIC#CP001' successfully created.
20210827/222123.728 - U02000075 CP Server 'AUTOMIC#CP001' has '1' client connections.
20210827/222123.900 - U02000020 Environment: Hardware = 'DB_SERVICE'.
20210827/222123.900 - U02000021 Environment: Software = 'DB_SERVICE'.
20210827/222123.916 - U02000022 Environment: SW version = '1.0'.
20210827/222135.228 - U02000017 The check interval for 'Jobs' has been set to '60' seconds.
20210827/222135.228 - U02000017 The check interval for 'Server' has been set to '660' seconds.
20210827/222135.228 - U02000017 The check interval for 'Reconnect' has been set to '600' seconds.
20210827/222135.228 - U02000017 The check interval for 'Report' has been set to '60' seconds.
20210827/222135.228 - U07001001 Charset used by the Agent: 'ISO-8859-15'