ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.
An interface status is showing as down in Spectrum OneClick but condition is normal
book
Article ID: 222784
calendar_today
Updated On:
Products
CA SpectrumDX NetOps
Issue/Introduction
We are seeing interface models in OneClick that are showing a status of down but the condition is set to normal
Cause
A user manually cleared the alarm on the interface model.
Environment
Release : Any
Component : Spectrum Alarm & Event Management
Resolution
Use the Event Configuration to configure the alarm associated with the 0x10d11 event to be non user clearable.