An interface status is showing as down in Spectrum OneClick but condition is normal

Products

• CA Spectrum
• DX NetOps

Issue/Introduction

We are seeing interface models in OneClick that are showing a status of down but the condition is set to normal

Cause

A user manually cleared the alarm on the interface model.

Environment

Release : Any

Component : Spectrum Alarm & Event Management

Resolution

Use the Event Configuration to configure the alarm associated with the 0x10d11 event to be non user clearable.