An interface status is showing as down in Spectrum OneClick but condition is normal

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Article ID: 222784

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Updated On:

Products

CA Spectrum DX NetOps

Issue/Introduction

We are seeing interface models in OneClick that are showing a status of down but the condition is set to normal

Cause

A user manually cleared the alarm on the interface model.

Environment

Release : Any

Component : Spectrum Alarm & Event Management

Resolution

Use the Event Configuration to configure the alarm associated with the 0x10d11 event to be non user clearable.