Users not receiving SMTP mails for each code promotion

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Article ID: 222674

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Updated On:

Products

CA Harvest Software Change Manager

Issue/Introduction

Harvest users are not receiving e-mails for all the package promotion we do. But I can see the list of users mentioned in the tool for receiving mails through HSMTP. This is happening only after the recent migration of the Harvest tool. Do we need to check for any file in the home directory for the mail process ? 

Environment

Release : 14.0

Component :

Resolution

Used the "hsmtp" command line utility to troubleshoot the email functionality.  Found that port 25 was not open in the firewall.  Opening the port resolved the problem.