Xtraction runs monthly reports multiple times

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Article ID: 222650

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

Xtraction 2020.3

The monthly report runs 3 times on the scheduled day. 

Environment

Release : 17.3

Component : SDM - XTraction

Resolution

Upgrading Xtraction to 2021.2. For more info, please refer to 

https://forums.ivanti.com/s/article/Xtraction-Upgrade-Guide