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Error: Registration / Activation is not completed successfully while upgrading the basic account


Article ID: 222623


Updated On:


Support Portal


You are upgrading the Broadcom support portal account from Basic user to Enterprise user and getting an Error: Registration / Activation is not completed successfully. Please contact customer care


Follow the below steps and complete the upgrade process to become an Enterprise user

Step 1: Log in to

Step 2: Click on 'Semiconductor' tile

Step 3: Click on the 'Product Downloads'

Step 4: It will redirect to a new page after checking the available capability with the message:

"Please Click Here to upgrade to Enterprise User. "
Upon clicking the link it will take you to the "upgrade page" where necessary details have to be provided and request submitted.
Step 5: After the upgrade is successful, Navigate back to desired support division.


Need further assistance?

If you need help with any of these steps, contact Broadcom Customer Care. You can also use our Virtual Chat in the lower-right corner of the Customer Support website.