Scheduled report not triggering

Products

• CA Business Service Insight

Issue/Introduction

KPI report got triggered almost after 11 hours after its scheduled time.

Even once triggered it is showing incomplete graphs/data for the day. It seems there is refresh delay between calculation completion and report updating.

Environment

CA Business Service Insight 8.3.x and 9.x

Resolution

Identified scheduled reports which are failing and found SEND_WHEN_READY flag is set.

When scheduler is triggered for report generation, the above flag causes the report to not be sent until it is completely ready. 

Can uncheck the "Pending until report is ready" setting for the failed reports.