Is there a way to filter out management agent lost alarms from being sent to SOI

Products

• DX NetOps
• CA Service Operations Insight (SOI)
• CA Spectrum

Issue/Introduction

Is there a way to filter out Management agent lost alarms to SOI.

They are seeing a flood of management agent lost alarms in Spectrum and that's causing performance issues with SOI. 

Environment

Spectrum

Release : 20.2

Service Operations Insight 4.2

Resolution

There can be two options. 

1. Update the Spectrum Connector Policy( this option is out of support scope but the following doc has information)

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/service-operations-insight/4-2/connectors/connector-development/creating-connector-policy_2.html

2. You can deploy an Exclude event enrichment policy to either connector or to MTC connector(running on SOI Manager). 

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/service-operations-insight/4-2/administrating/event-management/working-with-event-policies-and-actions_2/create-an-event-policy-with-a-filter-action.html