Error "An error occurred trying to connect to the directory server" when changing the DLP directory connection to port 636

Products

• Data Loss Prevention
• Data Loss Prevention Enforce

Issue/Introduction

In the Enforce console, navigate to "System > Settings > Directory Connections > Configure Directory Connection".

When changing the Symantec Data Loss Prevention (DLP) directory connection port from 389 to 636 you receive a red banner stating:

"An error occurred trying to connect to the directory server. It may not support anonymous connections or other specified parameters, or could be a formatting error."

 

Environment

Release: 15.x, 16.x

Component: Active Directory Connection

Resolution

You must enter a username and password to authenticate to the directory server.

1. Under the "Authentication" section, click the box for "Connect with Credentials".
2. Add the username and password to authenticate to the directory server.

Username:

To authenticate with Active Directory, use one of the following methods:
■ Domain and user name, for example: Domain\username
■ User name and domain, for example: [email protected]
■ Fully distinguished user name and domain (without spaces), for example:

   cn=username,cn=Users,dc=domain,dc=com

 

To authenticate with another type of directory server:
■ A different syntax may be required, for example:

   uid=username,ou=people,o=company

 

Password:

Enter the password for the user name that was specified in the preceding field.
The password is obfuscated when you enter it.