Dx NetOps: Spectrum Users in OC console are not showing in CABI Jasper Console

Products

• CA Spectrum
• DX NetOps

Issue/Introduction

Users of Spectrum OC console not showing in CABI Jasper Console

Environment

Release : 20.2

Component : Spectrum Core / SpectroSERVER

Resolution

Steps to troubleshoot and resolve.

>  Verify the integration by performing the "Redeploy" action.

> Check if any model_create stale buckets in database.

> The event sync should be up to date.

> The new user should be in the oc_user table.

If the above points have been verified and still the issue is not solved, please install the patch.

This patch needs to be installed on OneClick Server "10.04.02.D185".  This Debug patch will resolve the issue.