"SEPM database error" in Synapse settings of EDR 4.3

book

Article ID: 222505

calendar_today

Updated On:

Products

Endpoint Detection and Response

Issue/Introduction

You upgraded or newly installed Symantec Endpoint Protection Manager (SEPM) 14.3 RU1 or later that used embedded MSSQL Express database.

However, Endpoint Detection and Response (EDR) 4.3 shows "SEPM database error" in [Settings] - [Synapse] - [Enable Symantec Endpoint Protection Correlation] even if you configure Synapse configuration properly.

OS application log of SEPM server shows following error:

Source: MSSQL$SQLEXPRESSSYMC
Event ID: 17835
Desctiption: Encryption is required to connect to this server but the client library does not support encryption; the connection has been closed. Please upgrade your client library. [CLIENT: <EDR IP address>].

Environment

  • Symantec EDR 4.3
  • SEPM 14.3 RU1 or later (embedded MSSQL Express database used)

Resolution

Upgrade Symantec EDR to version 4.5 or later.  For detailed information, see Important information about upgrading.

Additional Information

ESCRT-7609

Attachments