Error: "Could not access server" with status_check command

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Article ID: 222502

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Updated On:

Products

Endpoint Detection and Response

Issue/Introduction

The status_check command in the command line interface (CLI) of Symantec Endpoint Detection and Response (SEDR) returns the message "Could not access ... server " for all https only connections.

Cause

SSLV is interfering with communication between EDR and Symantec servers

Resolution

Bypass EDR communication on SSLV product