Customer is trying to upgrade app server in AA environment.
stdout.txt log shows:
Line 4282: 06/30 13:57:39.891 DEBUG CommonProcessUtilities.java 373 Couldn't connect to the server - Please check the network and that server daemons are running. (Socket error 10061)
Line 4296: 06/30 13:57:39.924 DEBUG ProgressPage.java 353 ProgressPage - Task Error.
Line 4297: 06/30 13:57:39.924 DEBUG ProgressPage.java 354 Task Error. TaskID: task.sdm.postinstall.steps.17.3,Ejecución de los pasos posteriores a la instalación para las actualizaciones de CA Service Desk Manager: 17.3
Line 4297: 06/30 13:57:39.924 DEBUG ProgressPage.java 354 Task Error. TaskID: task.sdm.postinstall.steps.17.3,Perform Post-Installation Steps for CA Service Desk Manager Updates: 17.3
Windows socket error 10061 is a Connection refused error sent to you by the target machine
Checking pdm_status shows not all daemons are running.
From hyd-368_cum_C_Binary_debug log:
ApplyOK(): Copying 'pdm_d_mgr.exe' to 'D:\Program Files (x86)\CA\Service Desk Manager\bin\pdm_d_mgr.exe'.
ApplyOK(): Target file D:\Program Files (x86)\CA\Service Desk Manager\bin\pdm_d_mgr.exe is being used by another process!
ApplyOK(): Failed in ERROR_SHARING_VIOLATION.
This is saying the installer was unable to modify pdm_d_mgr.exe
ERROR_SHARING_VIOLATION is a Windows Error saying pdm_d_mgr.exe is already in use
Release : 17.1 Upgrading to 17.3
Component : SVC DESK UPGRADE
Revert APP server to pre-upgrade snapshot on 17.1.
Take a backup of the mdb database.
Modify the following rows in al_cdb_componentinstallstate as follows:
- Remove all rows mentioning 17.3 in the packageID
- Modify any rows with currentversion column equal 17.3 to 17.1 then set the previousversion column to NULL
On the APP Server:
Turn off any anti virus or security products that may prevent access to files during the upgrade.
Ensure all CA services are stopped by running pdm_status
Check Task Manager for any running CA services.
Finally, try deleting pdm_d_manager.exe and see if the system allows it or if it says something is using it.
Try the upgrade again