Export to file fails

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Article ID: 222448

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Updated On:

Products

Information Centric Analytics

Issue/Introduction

When exporting a list of incidents or events from the ICA console, no file is downloaded. This fails using any browser (Google Chrome, Microsoft Edge, Mozilla Firefox, etc.).

Cause

This is caused by the presence of certain hexadecimal characters (e.g., vertical tab) in the data set to be exported.

Environment

Release : 6.5.3.x, 6.5.4, 6.5.4 MP1

Component : Export

Resolution

This behavior is fixed in 6.5.4 MP1 HF2.