Enabling APM on VNA, in the agent log, it is trying to connect to localhost

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Article ID: 222423

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Updated On:

Products

CA Virtual Network Assurance

Issue/Introduction

Enabling APM on VNA, in the agent log, it is trying to connect to localhost and we don't see any statistics in APM

Example from:

VNA_HOME/apm/wily/logs/IntroscopeAgent.YYYYMMDD-HHMMSS.log

M/DD/YY HH:MM:SS <AM/PM> TZ [WARN] [IntroscopeAgent.ConnectionThread] Failed to connect to the Introscope Enterprise Manager at localhost:5001,com.wily.isengard.postofficehub.link.net.DefaultSocketFactory (Connection refused (Connection refused)).

The hostname and port look correct in the IntroscopeAgent.VNA.profile

Environment

Release : 20.2

Component :

Resolution

In the VNA_HOME/apm directory there is a file named:

IntroscopeAgent.VNA.profile

However, the correct file to edit is:

VNA_HOME/apm/wily/core/config/IntroscopeAgent.VNA.profile

See the following for additional detail and steps on enabling the APM agent on VNA

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/dx-netops/21-2/Modern-Network-Monitoring-with-DX-Virtual-Network-Assurance/administrating/monitor-ca-virtual-network-assurance-broker-performance.html