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Internal Error when attempting to change OKTA password
Article ID: 222396
Updated On:
Products
Clarity PPM SaaS
Clarity PPM SaaS
Issue/Introduction
"There was an unexpected internal error. Please try again" when attempting to reset an OKTA password.
Cause
A SAME Origin restriction is causing an issue when the link is launched to reset the password.
Environment
Release : SAAS
Resolution
Use the following workaround:
1. Access the website that contains the option to change your OKTA password. After login:
https://login.broadcom.com/enduser/settings
Right click on the link:
2.Select the "Open link in new tab" screen.
The email reset link should not correctly be generated for the user. Opening the link in a new tab gets around the SAME Origin restriction.
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