disable chat functionality under xflow

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Article ID: 222389

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

Is there any chance to disable the chat functionality under xFlow

Environment

Release: 17.3

 

Resolution

It is not possible to disable Xflow chat  in the command bar 

If you want can restrict the live chat from the Employee end there is a configuration
 
 
https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-2/administering/configure-the-xflow-interface/manage-chat.html#concept.dita_0f83db0adce03e952956c25e82680619c1e35bbc_RestricttheLiveChat