sdgtw field mapping

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Article ID: 222380

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Updated On:

Products

CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)

Issue/Introduction

sdgtw field mapping is not working with Service Desk

Environment

CA Service Desk R17.1
UIM 9.0.2 
sdgtw 2.24

Resolution

 By default sdgtw probe not support Name of the field " Category" , field value is "xxxxxx".

You can map the information from UIM alarm to service desk incident fields. It is used to store the alarm details in relevant incident fields while generating an incident.

When you clone a default service desk resource, any existing field mapping relationships for that resource are also cloned.

 

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/alphabetical-probe-articles/sdgtw-service-desk-gateway/sdgtw-ac-configuration.html