UIM alerts not coming in SOI

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

UIM connector is in online state but we're not getting the alerts from UIM connector in CA SOI.

From connector log:-

2021-08-17 12:01:08,944 WARN [Alarm Subscriber] controller.AlarmSubscriber - problem with subscription to alert message queue. Make sure your Nimsoft Monitor Hub is configured correctly. Please see the Nimsoft Connector documentation
2021-08-17 12:01:08,944 INFO [Alarm Subscriber] controller.AlarmSubscriber - subscription attempt: 1/12

 

 

 

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Manager

 

Cause

A blocked port  (61616 tcp) at SOI server can cause this issue.

Resolution

Allow the traffic via the firewall for access via UI server.

Need to allow an Active MQ port from the SOI server.

After opening of local firewall at SOI server the connector parameters will display.