Validation with a Symantec VIP token fails with error 4923: The OTP you provided is within the Sync window, but outside the Look Ahead Window. This operation requires a second consecutive OTP. authenticateUser status code 604A OTP out of sync
Symantec VIP credential IDs are synchronized with the VIP cloud per the credential security settings within an organization's VIP Manager.
Resetting the credential requires a resynchronization of the credential with 2 consecutive, unique security codes:
Important: Resynchronization should be performed only after the system time has been corrected. Frequent 4923 or 49b5 errors can be an indicator of a drifting system clock.