Phase 1 migration operation failed without generating logs

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Article ID: 222328

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Updated On:

Products

Data Loss Prevention

Issue/Introduction

While running the Symantec Data Loss Prevention (DLP) migration to upgrade to DLP 15.8, phase 1 fails without generating the phase1MigrationReport.html or MigrationUtility.log.

Cause

1. ORACLE_HOME was not set in the system environment variables.
2. Need to run the migrateEnforce.bat with the sourceVersion and jreDirectory switches.

Environment

Symantec Data Loss Prevention 15.7 MP2
Windows 2016

Resolution

Confirm ORACLE_HOME is set in the Windows System Environment Variables on the DLP Enforce Server.

Launch the migrateEnforce.bat with the sourceVersion and jreDirectory switches.

Example:
migrateEnforce.bat -sourceVersion="<previous version>" -jreDirectory="C:\Program Files\AdoptOpenJRE\jdk8u<version>-b10-jre" 
migrateEnforce.bat -sourceVersion="15.7" -jreDirectory="C:\Program Files\AdoptOpenJRE\jdk8u262-b10-jre" 

Now the phase1MigrationReport.html and MigrationUtility.log should be generated which can be used to determine why Phase 1 failed.