Phase 1 migration operation failed without generating logs

Products

• Data Loss Prevention

Issue/Introduction

While running the Symantec Data Loss Prevention (DLP) migration to upgrade to DLP 15.8, phase 1 fails without generating the phase1MigrationReport.html or MigrationUtility.log.

Environment

Symantec Data Loss Prevention 15.7 MP2
Windows 2016

Cause

1. ORACLE_HOME was not set in the system environment variables.
2. Need to run the migrateEnforce.bat with the sourceVersion and jreDirectory switches.

Resolution

Confirm ORACLE_HOME is set in the Windows System Environment Variables on the DLP Enforce Server.

Launch the migrateEnforce.bat with the sourceVersion and jreDirectory switches.

Example:
migrateEnforce.bat -sourceVersion="<previous version>" -jreDirectory="C:\Program Files\AdoptOpenJRE\jdk8u<version>-b10-jre" 
migrateEnforce.bat -sourceVersion="15.7" -jreDirectory="C:\Program Files\AdoptOpenJRE\jdk8u262-b10-jre" 

Now the phase1MigrationReport.html and MigrationUtility.log should be generated which can be used to determine why Phase 1 failed.