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Collecting system logs for PAM

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Article ID: 222297

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Updated On:

Products

CA Privileged Access Manager (PAM)

Issue/Introduction

During the troubleshooting of a case, it may be necessary to collect the logs from the PAM server

Depending on the troubleshooting that is being done, it may not be required to collect all logs

The tomcat log is inside both the logs.bin and the ca remote engineer and is commonly used for password synch troubleshooting with logging at the info level.

CA Remote engineer logs are a great way to collect the PHP logs and others that are a subset of the logs.bin

Whereas the logs.bin is a complete set of all available logs on the system

 

Environment

Release :

Component :

Resolution

To Supply the logs that the support engineer has asked for:

   Click on Configuration, Diagnostics, then download system logs, tomcat log, and CA remote Engineer Zip File:

   

For more information on logging please see this link:

https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/privileged-access-manager/4-0/implementing/configuring-your-server/diagnostics-and-troubleshooting/configure-diagnostic-logs.html

 

Note that the tomcat logs are included in both the system logs and the CA Remote Engineer Zip file. If you attach either one to a Support case, there is no value in downloading and attaching the tomcat log separately.

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