Rosetta may block the Mac client installation on Apple Silicon (M1) devices

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Article ID: 222282

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Rosetta may block the Mac client installation on Apple Silicon (M1) devices with the following error: "This version of Symantec Agent for Mac is not supported on Apple M1 chip."

Environment

Symantec Endpoint Protection client for Mac 14.3 RU2 and later

Resolution

Workarounds:

  • If your Mac device has an outdated version of Rosetta or Rosetta is not properly installed, run the following command on your Mac device before starting the Mac client installation:
    softwareupdate --install-rosetta
  • If the Mac client installer was enabled to run under Rosetta, uncheck the option Open using Rosetta for Mac client installer, and then start the installation again.

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