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PAM-CMN-1344: Problem applying the upgrade package

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Article ID: 222193

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Updated On:

Products

CA Privileged Access Manager (PAM)

Issue/Introduction

Client is upgrading their CAPAM DEV appliances from 3.4 to 4.0 but get this error

Error: PAM-CMN-1344: Problem applying the upgrade package. Details: Wrong db version for PAM version 3.4.0; expected 4.17.0 but found 4.17.0 4.17.0.
Contact support!

The same problem can be observed for an upgrade from 4.0.0 to 4.0.1, if the upgrade to 4.0.0 was from 3.3.X. In that case the message will be:

Error: PAM-CMN-1344: Problem applying the upgrade package. Details: Wrong db version for PAM version 4.0.0; expected 4.19.0 but found 4.19.0 4.19.0.
Contact support!

Cause

This is due to a duplicate entry in a PAM database table that can exist in PAM instances with a long upgrade history.

Environment

Release : 3.4.0->4.0.0, or 4.0.0->4.0.1 after direct upgrade from 3.3.X to 4.0.0

Component : PRIVILEGED ACCESS MANAGEMENT

Resolution

Client can either upgrade first to PAM 3.4.1 and then proceed to upgrade to 4.0 

or

Client will need to contact Broadcom Support to have an engineer ssh into the Primary appliance and run the workaround SQL to remove the duplicate