PAM-CMN-1344: Problem applying the upgrade package

book

Article ID: 222193

calendar_today

Updated On:

Products

CA Privileged Access Manager (PAM)

Issue/Introduction

Client is upgrading their CAPAM DEV appliances from 3.4 to 4.0 but get this error

Error: PAM-CMN-1344: Problem applying the upgrade package. Details: Wrong db version for PAM version 3.4.0; expected 4.17.0 but found 4.17.0 4.17.0.
Contact support!

 

Cause

This is due to a replicated feild in the configuration table

Environment

Release : 3.4

Component : PRIVILEGED ACCESS MANAGEMENT

Resolution

Client can either upgrade first to PAM 3.4.1 and then proceed to upgrade to 4.0 

or

Client will need to contact Broadcom Support to have an engineer ssh into the Primary appliance and run the workaround SQL to remove the duplicate