Client is upgrading their CAPAM DEV appliances from 3.4 to 4.0 but get this error
Error: PAM-CMN-1344: Problem applying the upgrade package. Details: Wrong db version for PAM version 3.4.0; expected 4.17.0 but found 4.17.0 4.17.0.
The same problem can be observed for an upgrade from 4.0.0 to 4.0.1, if the upgrade to 4.0.0 was from 3.3.X. In that case the message will be:
This is due to a duplicate entry in a PAM database table that can exist in PAM instances with a long upgrade history.
Release : 3.4.0->4.0.0, or 4.0.0->4.0.1 after direct upgrade from 3.3.X to 4.0.0
Component : PRIVILEGED ACCESS MANAGEMENT
Client can either upgrade first to PAM 3.4.1 and then proceed to upgrade to 4.0
Client will need to contact Broadcom Support to have an engineer ssh into the Primary appliance and run the workaround SQL to remove the duplicate