Endpoint Protection Manager unable to authenticate to the Proxy - exit code 4

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Article ID: 222140

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Though configured with Custom proxy settings including a user and password, SEPM fails to connect to LiveUpdate to download content.

Log.LiveUpdate:

8/12/2021, 14:10:22 GMT -> HttpSendRequest (status 407): Request failed - Proxy Authentication required
8/12/2021, 14:10:22 GMT -> Server supports authentication scheme: BASIC realm="LDAP_SERVER"
8/12/2021, 14:10:22 GMT -> Attempting proxy authentication.
8/12/2021, 14:10:22 GMT -> HttpSendRequest (status 407): Request failed - Proxy Authentication required
8/12/2021, 14:10:22 GMT -> Server supports authentication scheme: BASIC realm="LDAP_SERVER"
8/12/2021, 14:10:22 GMT -> LiveUpdate failed in all its attempts to authenticate against this server.

Cause

The passwords used for the Proxy account did not meet the Domain's password strength requirements.

Environment

Release : 14.x

Resolution

Changed the account used for the Proxy settings to have a stronger password. Once it met the domain requirements, it worked without issue.