PMO portlet has System error

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Article ID: 222095

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS STARTER PACK-CLARITY PPM

Issue/Introduction

  • After upgrade we are no longer able to access certain PMO portlets with
System error. Contact system administrator.

Example error in logs:

ERROR 2021-08-18 14:42:06,174 [https-jsse-nio2-443-exec-6] niku.xql2 (clarity:admin:37458816__59EDA4F3-CB56-478B-BFD1-C9D9A7DD6CEF:npt.gridPropertiesEntry) Internal Processing exception
com.niku.odf.griphendor.GriphendorException: Unable to find grid metadata with view code/portlet id = 5003010
  •  If we look in Content Addins there seems to be a newer version of the portlet with a different ID.
  •  This can happen on all deprecated portlets, including cop.upcomingMilestones and others.

Environment

Release : Any

Component : CLARITY ADD-INS (CSP,PMO,DM,EVM)

Resolution

  • In PMO, some deprecated portlets are removed and no longer used.
  • Refer to the Change Impact and Upgrade Guide on every upgrade to ensure you are aware of any changes
  • Deprecated portlets must be removed from the view and replaced with the new portlet instead