TAMz configuration with ServiceNow Service Desk Ticketing

Products

• Trusted Access Manager for Mainframe

Issue/Introduction

How to configure TAMz with ServiceNow Service Desk Ticketing on the Elevate command?

Environment

Release : 1.1

Component : TRUSTED ACCESS MANAGER FOR Z

Resolution

If you do require a service desk ticket on the ELEVATE command, perform the following configuration tasks:

• Place the TAMINT00 Module in a System LINKLIST Library.
• Create the product started task procedure. 
  Copies the TAMSTC started task JCL from the TAMz installation library into a system PROCLIB.
• Define the product started task procedure.
  Defines the TAMSTC logonid, OMVS User Profile, define access rules for TAMSTC and resource rules.
• Configure CA NIM SM to Enforce Service Desk Ticket Validation.
• Continue to Configure Security JVM.

For details on connection to ServiceNow see Section 'Configure CA NIM SM' sub-section: 'ServiceNow Connection Properties' .