CA Service Operations Insight - Reports version 4.2.2.0 is already installed

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Article ID: 222062

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

CA Service Operations Insight - Reports cannot be installed at this time, it appears that existing CA Service Operations Insight - Reports version 4.2.2.0 is already installed

Environment

SOI Release : 4.2

Component : Service Operations Insight (SOI) Reports

Resolution

Follow the below step:-

== Remove this key from registry

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\CA Service Operations Insight - Reports

==  Verify if SOI | Reports Registry key exist, if so, you please rename this key and then start the installation.
 
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node