Patch Manager not upgraded during Domain Manager upgrade
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Patch Manager not upgraded during Domain Manager upgrade

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Article ID: 222028

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Updated On:

Products

CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Patch Manager

Issue/Introduction

After upgrade of Domain Manager, Patch Manager was not upgraded.
How to upgrade it manually in command line ?

Environment

Client Automation - 14.5 and higher.

Resolution

  1. Execute these commands in a cmd with Administrative privileges :

    cd /D <source_ITCM_14.5>\WindowsProductFiles_x86\PatchManager"

    msiexec.exe /i PatchManager.msi /l*v "%TEMP%\DSMUpgradePatchManager.log" REBOOT=REALLYSUPPRESS REINSTALLMODE=vomus RE<INSTALL=ALL /qb-!

    If it does not work execute :

    msiexec.exe /i PatchManager.msi /l*v "%TEMP%\DSMUpgradePatchManager.log" REBOOT=REALLYSUPPRESS REINSTALLMODE=vamus REINSTALL=ALL /qb-!


  2. If upgrade is successful execute

    For version 14.5
    reg ADD "HKLM\Software\WOW6432Node\ComputerAssociates\Unicenter ITRM\InstalledFeatures"  /v "Manager - Patch Manager" /d "14.5.0.153" /f

    or for version 14.6
    reg ADD "HKLM\Software\WOW6432Node\ComputerAssociates\Unicenter ITRM\InstalledFeatures"  /v "Manager - Patch Manager" /d "14.6.0" /f

If above solution does not work maybe the registry data for Patch Manager were removed or partially removed and we need to do a full install using this method :

  1. Do a backup of

    directory <DSM PATH>\PatchManagement
    and File <DSM PATH>\Web Console\webapps\pmengine.war

  2. Execute this to remove Patch Manager registry entries :

    Some registry keys may not exist :

    REG DELETE "HKEY_CLASSES_ROOT\Installer\Products\FDBCA83AA8481F04BB4F5DB50186C0AB" /F
    REG DELETE "HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\FDBCA83AA8481F04BB4F5DB50186C0AB" /F

    REG DELETE "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\FDBCA83AA8481F04BB4F5DB50186C0AB" /F

    REG DELETE "HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{A38ACBDF-848A-40F1-BBF4-D55B10680CBA}" /F

    REG DELETE "HKEY_CURRENT_USER\Software\Microsoft\Installer\Features\FDBCA83AA8481F04BB4F5DB50186C0AB" /F

    REG DELETE "HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\FDBCA83AA8481F04BB4F5DB50186C0AB" /F
    REG DELETE "HKEY_CURRENT_USER\Software\Microsoft\Installer\UpgradeCodes\0447406EA95072C4D8B2CD94F58E2C95" /F

    REG DELETE "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\0447406EA95072C4D8B2CD94F58E2C95" /F

    REG DELETE "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-21-92964498-990564685-1875323071-500\Products\FDBCA83AA8481F04BB4F5DB50186C0AB" /F

  3. Execute this in a cmd with administrative privileges :

    caf stop tomcat
    cd /D <Client Automation 14.6 Source>\WindowsProductFiles_x86\PatchManager

    msiexec.exe /i PatchManager.msi /l*v "%TEMP%\PatchManager.log" REBOOT=REALLYSUPPRESS UNICENTER_ITRM="<DSM PATH>\DSM" /qb-!

    Adapt <DSM PATH> with the client automation PATH. Example UNICENTER_ITRM="C:\Program Files (x86)\CA\DSM"

  4.  Check that file <DSM PATH>\Web Console\webapps\pmengine.war has been updated and has the new date

    Example 31/10/2025 for version 14.6


    If pmengine.was is not updated execute this :

    msiexec.exe /i PatchManager.msi /l*v "%TEMP%\PatchManager_Upgrade.log" REBOOT=REALLYSUPPRESS REINSTALLMODE=vamus REINSTALL=ALL ALLUSERS=1 UNICENTER_ITRM="<DSM PATH>\DSM" /qb-!

  5. If file <DSM PATH>\Web Console\webapps\pmengine.war has been updated and has the new date execute this 

     
    For version 14.5
    reg ADD "HKLM\Software\WOW6432Node\ComputerAssociates\Unicenter ITRM\InstalledFeatures"  /v "Manager - Patch Manager" /d "14.5.0.153" /f

    or for version 14.6
    reg ADD "HKLM\Software\WOW6432Node\ComputerAssociates\Unicenter ITRM\InstalledFeatures"  /v "Manager - Patch Manager" /d "14.6.0" /f

    and start caf
    caf start tomcat


  6. If install failed and file <DSM PATH>\Web Console\webapps\pmengine.war has been removed, restore it from backup made in step 1

    And restore the directory <DSM PATH>\PatchManagement

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