CA7I3- IDASH not in Sync with live Data

Products

• iDash Workload Automation for CA 7

Issue/Introduction

Not seeing current information in iDash from the CA7 instance. No records have been received since 15:30 yesterday.

According to the Message guide no action is required for CAL2M117I below. But, after receiving this message yesterday no more events have been recorded for this CA7. I am concerned regarding the CAL2M149W messages.

CAL2M114I iDash hostname ABC1 retrying notification, 1 of 20                              
CAL2M117I iDash hostname ABC1 starting recovery, EVTL: 1464                               
CAL2M117I Reason: Exception reading notification response, -46 EDC8114I Address family not supported, EVTL: 1464    
CAL2M144I (ABC1) Catchup listener initializing, EVTL: 1464                                                          
CAL2M188I (ABC1) Catchup listener initialized,  EVTL: 1464, Token: 10FA9AB80                                        
CAL2M149W (ABC1) CA7LOG event not recorded by ENF                                                                   
CAL2M123I (ABC1) TERM requested for catchup: ............., EVTL: 1464                                              
CAL2M330I (ABC1) TERM complete for catchup:  ............., EVTL: 1464, RC: 00000000 00000000 00D2F000              
CAL2M187I (ABC1) Event recovery processing completed                                                                
CAL2M114I iDash hostname ABC1 retrying notification, 2 of 20                              
CAL2M117I iDash hostname ABC1 starting recovery, EVTL: 1484                               

Environment

Release : 12.0

Component : CA WORKLOAD AUTOMATION iDASH FOR CA 7

Resolution

This problem was caused by ENF not recording events and the recovery processing getting an error. To resolve this issue restart ENF and CA7IDASH (the client will need to follow up with ENF support to see what happened to ENF).