RC Viewer - Opening a Global Address Book takes long time

Products

• CA Client Automation - IT Client Manager
• CA Client Automation - Remote Control

Issue/Introduction

In RC Viewer opening of a Global Address Book could take long time (several minutes).

How to speed up the process ?

Environment

Client Automation 14.5

Cause

In TRC_URC_VIEWER*.log we could see the delay here (4 minutes 8 secondes for a group of 4000 computers) :

100921-12:37:00.4672299L|003272|00002bcc|VIEWER |rcMgrAddressBook |000000|INFO   | GetBook begin, id = A6D803A5CCC54B40A2D1D44E2A964865
100921-12:37:27.9889758L|003272|00002bcc|VIEWER |rcMgrAddressBook |000000|INFO   | GetBook: local data need an update
100921-12:37:45.2192983L|003272|00002bcc|VIEWER |rcAddressBook    |000000|INFO   | CRCAddressBook::AddComputers: Called
100921-12:41:08.2940931L|003272|00002bcc|VIEWER |rcAddressBook    |000000|INFO   | CRCAddressBook::SetBookInfo: Entering
100921-12:41:08.9556293L|003272|00002bcc|VIEWER |CAddressBookGlob |000000|DETAIL | Ends (OK)

Data of Global Address Book is retrieved from mdb database using RCManager plugin.

Then data are merged with content of file %TEMP%\..\..\Roaming\CA\RemoteControl\winnt-*localdomain.xml

If this file is big and Global Address Book contains a lot of computers, process could take long time

 

And if a minor change is made in a group (for example one computer added or removed), the full global address book for this group is again retrieved from RC Viewer.

 

Example :

- In RC Viewer, click on Global Address book GROUP4000 is taking 4 minutes.

- One minute later a new click on Global Address book GROUP4000 is taking only few seconds

- One minute later a new machine is added in group GROUP4000

- One minute later in RC Viewer new click on Global Address book GROUP4000 is again taking 4 minutes

 

Resolution

3 things could be done to speed up the process :

 

1- If group All Computer is not needed in Global Address Book, it could be removed and so decrease the size of %TEMP%\..\..\Roaming\CA\RemoteControl\winnt-*localdomain.xml

- Open group All Computers/{Group Details}/

 

- Right Click on "Remote Control Permissions" and select Properties in popup menu.

 

- Uncheck option "Global address book root group"

 

And/Or

 

 

2- Delete the files %TEMP%\..\..\Roaming\CA\RemoteControl\winnt-*localdomain.xml before opening RC Viewer

 

This could be done automatically by creating the file DSM\bin\rcview.bat containing these lines :

del "%TEMP%\..\..\Roaming\CA\RemoteControl\winnt-*localdomain.xml
"%SDROOT%\..\Bin\gui_rcLaunch.exe"

 

 

And execute rcview.bat to open RC Viewer.

 

And (if Client Automation is in version 14.5) :

 

3- Open a CA Broadcom support case requesting the fix T533355 (fix for Client Automation 14.5).

Install the fix on the computers with RC Viewer 14.5

And execute this command line :

 

ccnfcmda -cmd setparametervalue -ps itrm/rc/Viewer/General -pn GABSyncTime -v 10

 

The parameter GABSyncTime indicates the delay to wait (in minutes) before a refresh of Global Address Book.

 

Example with this fix installed and parameter GABSyncTime set to 10 :

 

- In RC Viewer, click on Global Address book GROUP4000 is taking 4 minutes.

- One minute later a new click on Global Address book GROUP4000 is taking only few seconds.

- One minute later a new machine is added in group GROUP4000.

- One minute later in RC Viewer new click on Global Address book GROUP4000 is taking only few seconds.

- 8 minutes later in RC Viewer new click on Global Address book GROUP4000 is taking 4 minutes.