Can OPS/MVS send events to ServiceNow using NIM and SMREQ?
search cancel

Can OPS/MVS send events to ServiceNow using NIM and SMREQ?

book

Article ID: 221991

calendar_today

Updated On:

Products

OPS/MVS Event Management & Automation

Issue/Introduction

Just to make 100% sure. We have a client that need a solution towards the event module (not incident module) in ServiceNow (SNow).  Is it possible to send events (not incidents) to ServiceNow using NIM and SMREQ?

Environment

OPS/MVS V13.5 and above

Resolution

OPS/MVS does not support events in ServiceNow at this time.  It can only issue a post that eventually results as an incident in ServiceNow.