DX Platform - Unable to open Email Channel, instead we get an empty page

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Article ID: 221969

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Updated On:

Products

DX Operational Intelligence DX Application Performance Management CA App Experience Analytics

Issue/Introduction

 

We are unable to open a specific channel, we can see some errors in developer tool console as below:

 

 

 

Cause

This problem is related to defect # DE511556

Workflow:

1.Create  Email channel from Email page.

2.Create one template from message template page. 

3.Email page,  Link template what we  created on message template page  

4.Later delete the template what we have created on message template page.

5.If we open this linked Email channel in Email page it is breaking because we deleted that template on message template page.

 

 

Environment

DX Operational Intelligence 20.x
DX Application Performance Management 20.x
DX AXA 20.x

Resolution

Defect fixed in DX 21.3

Additional Information

DE511556

Attachments