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DX Platform - Unable to open Email Channel, instead we get an empty page
Article ID: 221969
Updated On:
Products
DX Operational Intelligence
DX Application Performance Management
CA App Experience Analytics
Issue/Introduction
We are unable to open a specific channel, we can see some errors in developer tool console as below:
Cause
This problem is related to defect # DE511556
Workflow:
1.Create Email channel from Email page.
2.Create one template from message template page.
3.Email page, Link template what we created on message template page
4.Later delete the template what we have created on message template page.
5.If we open this linked Email channel in Email page it is breaking because we deleted that template on message template page.
Environment
DX Operational Intelligence 20.x
DX Application Performance Management 20.x
DX AXA 20.x
Resolution
Defect fixed in DX 21.3
Additional Information
DE511556
Attachments
Feedback
Yes
No
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