False Management Agent Lost Alarms in Spectrum 10.4.0

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Article ID: 221924

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Updated On:

Products

CA Spectrum DX NetOps

Issue/Introduction

VNM.OUT file will show the following errors.

Mar 07 10:10:57 WARNING at SnmpItcInterface.cc(156): SNMP failsafe - Retrying request( IP=10.236.25.121, community=tev3xbemP2N9P4, id=10237687) after 18000ms.
Mar 07 10:21:31 WARNING at SnmpItcInterface.cc(156): SNMP failsafe - Retrying request( IP=10.236.25.121, community=tev3xbemP2N9P4, id=10315331) after 18000ms.
Mar 07 13:11:10 WARNING at SnmpItcInterface.cc(156): SNMP failsafe - Retrying request( IP=10.236.25.121, community=tev3xbemP2N9P4, id=11627704) after 18000ms.
Mar 08 02:58:17 WARNING at SnmpItcInterface.cc(156): SNMP failsafe - Retrying request( IP=10.236.25.121, community=tev3xbemP2N9P4, id=1813618) after 18000ms.
Mar 08 06:19:42 WARNING at SnmpItcInterface.cc(156): SNMP failsafe - Retrying request( IP=10.236.25.121, community=tev3xbemP2N9P4, id=3279837) after 18000ms.
Mar 08 15:20:32 WARNING at SnmpItcInterface.cc(156): SNMP failsafe - Retrying request( IP=10.236.25.121, community=tev3xbemP2N9P4, id=7325679) after 18000ms.
Mar 09 09:00:56 WARNING at SnmpItcInterface.cc(156): SNMP failsafe - Retrying request( IP=10.236.25.121, community=tev3xbemP2N9P4, id=14177138) after 18000ms.
bash-4.1[lrk1rcasdssap01 - CA SS 0x5]/app/CA/spectrum/SS: grep "10.242.228.228" VNM.OUT
Mar 06 18:45:43 WARNING at SnmpItcInterface.cc(156): SNMP failsafe - Retrying request( IP=10.242.228.228, community=XfGZmcAFj2nfxj, id=3320735) after 6000ms.
Mar 06 20:44:29 WARNING at SnmpItcInterface.cc(156): SNMP failsafe - Retrying request( IP=10.242.228.228, community=XfGZmcAFj2nfxj, id=4231635) after 6000ms.
Mar 06 21:59:05 WARNING at SnmpItcInterface.cc(156): SNMP failsafe - Retrying request( IP=10.242.228.228, community=XfGZmcAFj2nfxj, id=4747637) after 6000ms.
Mar 06 22:20:22 WARNING at SnmpItcInterface.cc(156): SNMP failsafe - Retrying request( IP=10.242.228.228, community=XfGZmcAFj2nfxj, id=4875637) after 6000ms.
Mar 07 00:38:13 WARNING at SnmpItcInterface.cc(156): SNMP failsafe - Retrying request( IP=10.242.228.228, community=XfGZmcAFj2nfxj, id=5955277) after 6000ms.
Mar 07 00:59:16 WARNING at SnmpItcInterface.cc(156): SNMP failsafe - Retrying request( IP=10.242.228.228, community=XfGZmcAFj2nfxj, id=6148287) after 6000ms.
Mar 07 01:09:55 WARNING at SnmpItcInterface.cc(156): SNMP failsafe - Retrying request( IP=10.242.228.228, community=XfGZmcAFj2nfxj, id=6227370) after 6000ms.
Mar 07 01:20:30 WARNING at SnmpItcInterface.cc(156): SNMP failsafe - Retrying request( IP=10.242.228.228, community=XfGZmcAFj2nfxj, id=6281167) after 12000ms.
Mar 07 01:30:54 WARNING at SnmpItcInterface.cc(156): SNMP failsafe - Retrying request( IP=10.242.228.228, community=XfGZmcAFj2nfxj, id=6340246) after 6000ms.

If you manually poll the alarms they will clear. Also, you may see a CPU spike at the time these alarms are generated.

Environment

Release : 10.4.0

Component : SPCCSS - SpectroSERVER Core

Resolution

This is resolved in patch Spectrum_10.04.00.D175.  This patch must be installed on top of bi monthly patch #2 for 10.4.0:  10.04.00.BMP_10.4.002 

 Symptom: Huge number of Management lost alarms seen on SNMP devices in oneClick client. 
 Resolution: No more Management lost alarms seen on SNMP devices in oneClick client.
 (DE438154)