File Transfer fails stating U02000061 ... agent name ... not identical

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Article ID: 221918

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Updated On:

Products

CA Automic One Automation

Issue/Introduction

A JOBF fails with the 'standard' transfer issues noted in the activation log:

2021-08-18 02:41:01 - U02000064 Connecting process to Agent '[Source AGENT DNS or IP]' abnormally terminated after '10' seconds.
2021-08-18 02:41:13 - U02000064 Connecting process to Agent '[Destination AGENT DNS or IP]' abnormally terminated after '10' seconds.

Both agents have 32 characters in the agent name

Details for FT show:

Last message
U02000064 Connecting process to Agent '[Destination AGENT DNS or IP]' abnormally terminated after '10' seconds.

Agent log files show:

Destination agent log:
20210817/193901.178 - U00063085 FT '1046046': File transfer with partner '[FULL AGENT NAME FOR SOURCE AGENT][FULL AGENT NAME FOR DESTINATION AGENT][FULL AGENT NAME FOR SOURCE AGENT][DNS OR IP ADDRESS FOR SOURCE AGENT]' started - sending.
20210817/193901.179 - U02000348 Connection to '[DNS OR IP ADDRESS FOR SOURCE AGENT]:[AGENT PORT](ID=10)' initiated.
20210817/193901.179 - U02000061 Defined Agent name '[FULL AGENT NAME FOR SOURCE AGENT]' and Agent name received '[FULL AGENT NAME FOR SOURCE AGENT][DNS OR IP ADDRESS FOR SOURCE AGENT]' are not identical.

Source agent log:
20210817/193901.179 - U02002039 Successfully established connection with '[::ffff:10.74.136.235]:55692'  (socket handle = 's=8(ID=4)').
20210817/193921.183 - U02002040 Disconnected from '*ID4' (socket handle = 's=8,ID=4').
20210817/193921.223 - U02000348 Connection to '[DNS OR IP ADDRESS FOR DESTINATION AGENT]:[AGENT PORT](ID=4)' initiated.
20210817/193921.224 - U02000061 Defined Agent name '[FULL AGENT NAME FOR DESTINATION AGENT]' and Agent name received '[FULL AGENT NAME FOR DESTINATION AGENT][DNS OR IP ADDRESS FOR DESTINATION AGENT]' are not identical.
20210817/193941.244 - U02000064 Connecting process to Agent '[DNS OR IP ADDRESS FOR DESTINATION AGENT]' abnormally terminated after '10' seconds.
20210817/193941.244 - U02000007 Connection to Agent '[FULL AGENT NAME FOR DESTINATION AGENT](s=11,ID=4)' terminated.

Cause

Product defect with UNIX agents on 12.3.5 or earlier and 32 character names

Environment

Release : 12.3

Component : AUTOMATION ENGINE

Resolution

This is caused by a bug that was found and fixed with 12.3.6 for the UNIX agent.  Here are the tests their results for different situations:

Source version Source char length Destination version Destination name File Transfers? Delay?
12.3.1 32 12.3.4 31 Yes No
12.3.1 32 12.3.4 32 No  
12.3.1 32 12.3.6 32 Yes 15 sec
12.3.4 31 12.3.1 32 Yes 11 sec
12.3.4 32 12.3.1 32 No  
12.3.6 32 12.3.1 32 Yes No
12.3.6 32 12.3.4 32 Yes No
12.3.6 32 12.3.4 31 Yes No

Versions 12.3.5 and before will allow 31 character-named agents to send to and receive from 32 character-named agents, but there may be some delay.
Versions 12.3.5 and before will not allow 32 character-named agents to send to and received from other 12.3.5 and before 32 character-named agents.
Versions 12.3.5 and before with 32 character-named agents will send to and receive from 12.3.6 32 character-named agents, but there may be some delay.

Upgrading the UNIX agents with 32 characters in their name to 12.3.6 should resolve this.