Logical volume is showing "Failed" after storage drawer replacement

Products

• Security Analytics

Issue/Introduction

After a recent storage array issue where one of the entire drawers looked like it has been bypassed, the entire drawer was replaced by an onsite technician.  Once the drawer was replaced, the volume was visible again, but still showing as "Failed".  All drives were replaced in the exact same order as the previous drawer.

Environment

Before the drawer was replaced, the following image was displayed in the SANtricity management application:

 

Resolution

There is a race condition that can happen where the new drawer tries to initialize the volume on the drive, but the drives are not ready yet.  To protect the integrity of the volume, the system flags the entire volume as "Failed".  It is possible for the volume to be revived, but it requires special shell access to the controller via an authorized storage engineer (from Dell).  Generate a storage log bundle and contact technical support for assistance.

If the data on the volume is not relevant and can be lost, recreating the volume is another option.  Technical support can assist with that procedure.