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Scrolling in a portlet the column header of the last column disappears

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Article ID: 221793

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Updated On:

Products

Clarity PPM On Premise Clarity PPM On Premise Clarity PPM SaaS Clarity PPM SaaS

Issue/Introduction

In the Classic Interface, while viewing a Grid portlet, the name of the last column disappears / vanishes while scrolling. You may notice this if the window is minimized, and see that the column headers/titles on the left and right sides disappear when scrolling. This happens in any theme including standard themes or the Phoenix theme. 

STEPS TO REPRODUCE: 

  1. Log into the Classic PPM Interface. Access the Projects section.
  2. Ensure there are some Projects in the list to scroll through.
  3. Click the gear icon, go to "Configure" and add more columns to the interface, so that all the columns will not display without scrolling to the right.
  4. Go back to the Projects portlet, and scroll to the right so you can see the last column name.
  5. Scroll down through the Project list.

Expected Results: The name should be present whether you're scrolling or not

Actual Results: The name of the last column disappears. When you scroll up to the top it appears again.

Cause

DE62204

Environment

Release : 15.9.2 and higher

Resolution

After careful review by Sustaining Engineering, it was determined this issue will not be fixed. Utilize one of the workarounds below instead.

Workarounds:

  • Reduce the number of columns so they fit the screen.
    OR
  • Use the Modern User Experience (MUX) instead of the Classic interface.
    OR
  • Resize the window
    OR
  • Scroll left/right. 

To request this functionality, raise this on the monthly innovation calls with product management. 

Additional Information

Reference: Customer-Reported Defect Resolution Policy