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DX OI - Be able to reopen existing resolved Incidents for APM alerts
Article ID: 221788
Updated On:
Products
DX Operational Intelligence
DX Application Performance Management
Issue/Introduction
Problem: APM integration is creating too many ServiceNow incidents unnecessarily
Request: APM integration should work in the same way as UIM integration for example:
- In UIM integration, if a new alarm for the same host reoccurs, OI will reopens the existing incident
- In APM integration, this is not possible, you always get new OI alarms and incidents created every time the alarm exceed the thresholds so you could easily ended up with several hundred of incidents created for a single type of alarm.
Cause
Enhancement # F116590 - Re-opening existing resolved Incidents for APM alerts
has been created to improve this current design
Environment
DX Operational Intelligence 20.x
DX Application Performance Management 20.x
Resolution
None
Additional Information
Feedback
Yes
No
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