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DX OI - Be able to reopen existing resolved Incidents for APM alerts


Article ID: 221788


Updated On:


DX Operational Intelligence DX Application Performance Management


Problem:  APM integration is creating too many ServiceNow incidents unnecessarily 

Request: APM integration should work in the same way as UIM integration for example:

- In UIM integration, if a new alarm for the same host reoccurs, OI will reopens the existing incident

- In APM integration, this is not possible, you always get new OI alarms and incidents created every time the alarm exceed the thresholds so you could easily ended up with several hundred of incidents created for a single type of alarm. 


Enhancement # F116590  - Re-opening existing resolved Incidents for APM alerts

has been created to improve this current design


DX Operational Intelligence 20.x
DX Application Performance Management 20.x



Additional Information

DX AIOPs Troubleshooting, Common Issues and Best Practices